GENERAL CONDITIONS OF SALE
READ THESE TERMS CAREFULLY
GROOTS HYDROPONICS SL, (hereinafter GROOTS) is a Spanish limited liability company with address at Ronda Indústria 6, 08210 Barberà del Vallès (Barcelona), Spain, registered in the Barcelona Mercantile Registry, in Volume 46698, Book 0, Folio 8, General Section, Sheet 528079 with Registration or annotation 1 of Date of 01/14/2019, with CIF number B67341479
These Conditions establish the rights and obligations of all GROOTS users, in relation to the products and services that we offer through our website “www.groots.eco”, (hereinafter the "Store").
1. USER'S OBLIGATIONS
1.1 The User is obliged, in general, to use the Store, to purchase the Products and to use each of the Store's services diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and you must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of the Store by the Users or that could injure or cause damage to the goods and rights of GROOTS, its suppliers, Users or in general of any third party.
2. PRODUCTS AND SERVICES
2.1 GROOTS reserves the right to decide, at any time, the Products offered to Users through the Store. In particular, GROOTS may at any time add new Products to those offered or included in the Store, it being understood that unless otherwise provided, such new Products shall be governed by the provisions of these General Conditions. Likewise, GROOTS reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different classes of Products offered in the Store.
2.2 The Products included in the Store will correspond in the most reliable way possible that the web display technology allows for the Products actually offered. The prices indicated in the Store are in Euros and include VAT, unless otherwise indicated.
2.3 This merchant agrees not to allow any transaction that is illegal, or is deemed by credit card brands or the acquiring bank, that may or has the potential to harm or negatively influence their goodwill. . The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards. GROOTS reserves the right to cancel or reject any order from a User-Client with whom it maintains a dispute regarding the payment of a previous order.
In addition, the sale of alcoholic beverages to minors under 18 is also explicitly prohibited.
2.4 Orders placed on the Internet through www.groots.eco carry contractual data between the User-Client and the store that will be confirmed and collected by both parties before shipment.
2.5 GROOTS undertakes to accept order forms in accordance with the terms of the general conditions of sale set forth herein. The User-Client declares to know and accept these general conditions of sale before confirming their orders. The confirmation of an order implies, therefore, the acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by the store constitutes proof of the set of transactions carried out between GROOTS and its customers.
3. PROCEDURE AND METHOD OF PAYMENT OF PRODUCTS
3.1 Within a maximum period of twenty-four (24) hours, GROOTS will send an email to the User, confirming the purchase. This email will assign a purchase reference code, and will detail the characteristics of the Product, its price, shipping costs and details of the different options to make the payment of the Products to GROOTS.
3.2 The User who purchases a product through the Store must make the payment using the payment systems specifically detailed in the Store.
3.3 GROOTS will file the electronic documents in which the contract is formalized, sending a copy to the User once the purchase has been made. The contract will be in the Spanish language.
3.4 The order confirmation sent by GROOTS is not valid as an invoice, only as proof of purchase. The user can download the invoice from their account or request a company invoice. You can also request that it be sent to you by email.
4. RETURN POLICY
All products purchased at "www.groots.eco" may be returned and refunded, provided you inform us of your intention to return the product / s purchased / s and the rest of the conditions established in this section are met. Here you can download a withdrawal model that you can send us.
GROOTS is in charge of processing a collection with the transport company of the products you wish to return.
1. Right of withdrawal:
In the event that the return or exchange is unrelated to a defect or error in the product, we accept returns within the first 60 calendar days from the date of receipt, provided that the conditions regulated by Law 3/2014 of 27 are met. March, article 71 of trade regulations which indicates that the product must be returned in the same condition that it arrived and not have been used (provided that it does not go beyond the mere verification of its good condition and operation). In case of not keeping the original packaging, GROOTS reserves the right that the property may suffer some depreciation.
The reimbursement of the value of the merchandise will be made once we check in our warehouse the good condition of the merchandise. The customer must bear the costs of shipping the return. In the event that the client sends the product with his own means, no such amount will be charged.
We will process the collection of the items (the transport company would pick you up) and, once here, and that we check that everything is correct, we will make the payment of the amount less the return costs or, if the user prefers it (prior communication with it), we can return the full amount in the form of a discount code for the next purchase.
GROOTS must make a refund of the amount, as indicated in Law 3/2014 of March 27, on the organization of commerce, article 107, without undue delay and, in any case, before 14 calendar days have elapsed from the date in which the merchandise has been returned. The refund of the money will be made by the same means of payment used for the initial transaction.
2. Damaged products
In the event that the return or exchange is due to the product being damaged or broken due to transportation, please contact us as soon as possible in order to process the replacement / payment of the products. The client must not bear any expense.
3. Wrong Products
If the return is due to the fact that the product received is not the one requested, a return or exchange can be made within the first 60 calendar days from the date of receipt. However, you must communicate as soon as possible in order to process the change for the correct product. The customer must not pay return costs.
4. Products with incorrect / incomplete information
In the event that the return is due to the fact that the product received does not comply with the information indicated on the web, a return or exchange can be made within the first 60 calendar days from the date of receipt. However, it must be communicated as soon as possible in order to process it. The customer must not pay return costs.
5. Defective products
In case of defective products, GROOTS will proceed, as appropriate and depending on the conditions of the product, responding properly or through the supplier / distributor / manufacturer, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.
GROOTS will respond for the lack of conformity that manifests itself within a period of two years from delivery.
The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
The product warranty has a term of one year from delivery
How is the money back made?
The refund will be made on the same card or PayPal account in which the order was paid. In the event that it is paid by cash on delivery or transfer, the account number and IBAN will be requested to make the payment. We may retain the refund until we have received the goods or until you have presented proof of the return thereof, depending on which condition is met first. You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
1. In the event that the client rejects the merchandise once here, the products will be refunded. GROOTS reserves the right to charge the cost of return to the customer.
5. CUSTOMER SERVICE
5.1 For any incident, claim or exercise of their rights, the User may send an email to the address or call 606 90 21 87.
6. HOME DELIVERY SERVICE
6.1 The territorial scope of sales through the Store is exclusively for the areas indicated on the page, so the delivery service will only be for said territory. The Products purchased through the Store will be sent to the delivery address that the User indicates once the payment has been verified (except for the cash on delivery), the maximum delivery period being thirty (30) days established by default in the Law unless otherwise specified at the time of purchase.
Shipments are delivered to the address indicated by the user in the purchase process. Shipments to post office boxes are not allowed. If the order is large or heavy, the carrier will deliver to the portal or, failing that, the lowest floor.
6.2 The cost of shipments is not included in the price of the Products. At the time of purchase of the Product, the User will be informed of the exact cost of shipping and other additional costs that may arise.
7. INTELLECTUAL AND INDUSTRIAL PROPERTY
7.1 The User acknowledges that all the elements of the Store and of each of the Products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of its contents, and the computer programs used in In relation to them, they are protected by intellectual and industrial property rights of GROOTS itself or third parties, and that the General Conditions do not attribute to it with respect to said industrial and intellectual property rights any other right other than those specifically contemplated therein.
7.2 Unless it was authorized by GROOTS or, where appropriate, by the third party holders of the corresponding rights, or unless this is legally permitted, the User may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, lend, make available, or allow access to the public through any form of public communication of any of the elements referred to in the preceding paragraph. The User must use the materials, elements and information that he accesses through the use of the Store only for his own needs, forcing himself not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the same.
7.3 The User must refrain from evading or manipulating any technical devices established by GROOTS or by third parties in the Store.
8. DATA PROTECTION
The terms included in it and especially the duty of confidentiality will be mandatory for all internal or external personnel who work or could work with us and who have access to the data you provide us, either while browsing our website , for the use of our forms or during the contracting or provision of services.
We advise Users that each time they access our website, they review this text to make sure of the purposes and uses that we can make of their data.
9.1 GROOTS will facilitate the use of personal passwords for the user who registers as such on the website. These passwords will be used to access the services provided through the Website. The user must keep the passwords under his sole responsibility in the strictest and absolute confidentiality, assuming, therefore, how many damages or consequences of any kind derive from the breach or disclosure of the secret. For security reasons, the password for telematic access to the services linked to the Website may be modified at any time by the user. The User agrees to notify GROOTS immediately of any unauthorized use of their password, as well as access by unauthorized third parties to it.
10.2 If the User does not want a cookie to be installed on his hard drive, he must configure his Internet browsing program to not receive them. Likewise, the User may destroy cookies freely. In the event that the User decides to deactivate cookies, the quality and speed of the service may decrease and, even, he will lose access to some of the services offered in the Store.
11. CONFLICT RESOLUTION
EUROPEAN PLATFORM FOR E-COMMERCE CONFLICT RESOLUTION.
We inform consumers that the online consumer dispute resolution platform (“ODR Platform, Online Dispute Resolution”) is operational for all countries of the European Union, including Spain.
In the case of Spain, the European Commission has designated the European Consumer Center attached to the Spanish Agency for Consumption, Food Safety and Nutrition, as the platform's contact point, to assist and support the filing of claims through the aforementioned platform.
From the entry into force of Directive 2013/11 / EU of the European Parliament and of the Council of May 21, 2013, on the alternative resolution of consumer disputes and Regulation 524/2013 of the European Parliament and the Tip, we are obliged to inform our buyers about the existence of the platform. Hence, we inform our Users that in the event of any conflict with the GROOTS consumer, there is a new, simple, multilingual and accessible European procedure for resolving them. Which consists of the following:
The consumer must access this platform and complete the online claim form. Once completed, it will be sent from the same platform. The claim will be sent to GROOTS, who will propose to the consumer an alternative resolution entity for the conflict. Once the consumer and the seller agree on the mediation entity that will resolve their conflict, the platform will send the claim to the chosen entity.
The mediation entity will deal with the case electronically and will propose a solution within a maximum period of 90 days. ”
12 . RESUME
For the purposes of the provisions of the current regulations on data protection, the data of your resume that you provide us, are essential for the processing of the application and, their holders consent that their personal data and resume, including the email address , which are provided, are incorporated into the file for which GROOTS is responsible, in order to study and / or execute this application and for the study and personalized or segmented analysis of it. The personal data provided will be used for the purpose, in the manner and with the limitations and rights granted by Organic Law 15/1999, on the Protection of Personal Data. The owner may freely exercise the rights of opposition, access and information, rectification, cancellation of their data and revocation of their authorization without retroactive effects, acting as indicated in this section.
13 . COMMENTS AND SUGGESTIONS
Your comments, complaints and suggestions will be well received. Please send us such comments or suggestions through our email